Vous pouvez faire part de vos préoccupations à l’équipe de direction de Bell. The service agents told me it was because of COVID. I advised I had conversation when setting up the phone that a block on data was to be set up, and advised the agent to listen to my previous call. unfair business practice and poor customer service, billing discrepancy / general incompetence, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I lost a full day of work. From Stephen Calvert: They never leave a message. If I withdraw permission to use a credit card under my name, it is expected that would happen, certainly considering there was no debt to Bell as it was pay as you go. What a bunch of BS. Canadian Radio-television and Telecommunications Commission, Contact the CRTC with issues about accessibility of telecommunications services, How to contact the CRTC with your complaint, What information you should include in your complaint. I would like to know who has it now and why, as I indicated that I moved keeping only my cell phone number so please have the records corrected. The only Bell service I pay for is my cell phone. If you register a complaint by phone, you may also need to send a written version to make sure the CRTC has all the relevant information. For more information please go to www.crtc.ca . For 7 hours I walked around my house following his instructions, getting more and more frustrated. C'est pourquoi nous simplifions la tâche aux clients qui souhaitent nous faire part de problèmes. Yet access has been suspended to my phone. They told me the service guy had turned off my TV service. He refused and I then with my 15 year old sons permission was able to remove MY credit card from "his" account. Bell Canada/Mobility = Negligent and Uncaring. I would not want to have an emergency in which I could not get help. This organization is not BBB accredited. The CBC Ombudsman will review complaints about the news programming of CBC radio and TV, as well as CBC’s internet and social media news content. If you’re still not satisfied, contact the CRTC. The time it takes to completely resolve a complaint depends on its complexity. Ra Ravi Malhotra Apr 19, 2011. I gave up. [protected]@gmail.com. What the heck? mix up of accounts and being charged for a phone I do not own. Bell Mobility customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service on a term commitment. I have tried to contact :peter. STOP HARRASSING ME! They owe me money for the lack of service they provided me and the lies and incompetency they provided me. It is because the business claims Fibe but uses two phone line connections (copper low bandwidth). Fill out the form below and the Bell Management Team will respond within 3 business days. Still haven't heard from Bell one way or the other. I cancelled all my services, my internet, my TV, my cell phone. The CRTC doesn't follow up on anonymous complaints. This company allowed my mobile telephone number to be fraudulently “ported” to a Telus account. It gave me a monthly rate. They had no idea about my situation. Bell has an average consumer rating of 2 stars from 618 reviews. All rights reserved. I then called with my son present, and they advised it was data charges and that's why ive been billed so constantly. The agent said "I need the exact time and date or i wont pull up the call". Close the business with me. I got a letter from Bell Collections on 22/10/2008 saying that I owed $400 for a phone number at an address not belonged to me. My present cell phone [protected]) has been suspended although I paid it in full on January 29, 2020. 5099 CREEKBANK ROAD MISSISSAUGA, Ontario, L4W 5N2. Under relevant legislation, the company must protect the privacy of your personal information. If your complaint alleges that the company infringed the Telecommunications Act, the Terms of Service, or CRTC policies or regulations, CRTC staff will decide if any further process is required and if any regulatory action is warranted. My phone service will be disconnected. Their home security plan is priced decently (assuming you have your home security, TV, cable, internet, and phone services housed under them). Bell is Canada's largest communications company, providing consumers and business with solutions for all their communications needs. Called Bell 2 weeks ago to get internet service. There have been many, many problem... Good day! Now, they raise my monthly bill by almost 700 dollars a month. Bell Canada did not get permission from me to come on my property at any time, and made no effort to ask. They ask all these security questions, keep me on the line for over 20 minutes, then transfer me where some other person asks me the same security questions over and over until I get so frustrated it ruins my ability to work for the next few hours. The CCTS website features additional resources on how you can submit a complaint. I work from home. They also have the right to respond. It's not cable or satellite - it's the first of its kind. That is a lie. The latest complaint bell mobility upgraded device was resolved on Apr 09, 2018. With a dedicated Wi-Fi hotspot, passengers can conveniently connect to browse, stream and share on multiple devices while on the road or nearby their vehicle when it’s parked. I am not paying Bell Canada anymore money. I explained to the lady about my neighbour having the service and she assured me that someone would contact me. I understand we live in a rural area but if my neighbour has the service, what is the problem ?? I cannot even talk to them. Domain Name: bell.ca Registry Domain ID: D6310-CIRA Registrar WHOIS Server: whois.ca.fury.ca Registrar URL: Markmonitor.com Updated Date: 2020-11-23T16:03:41Z Creation Date: 2000-10-11T20:49:22Z Registry Expiry Date: 2023-12-15T05:00:00Z Registrar: MarkMonitor International Canada Ltd. Registrar IANA ID: not applicable Registrar Abuse Contact Email: Registrar Abuse Contact Phone: … The Ombudsman can take complaints about more than 1,000 Ontario government and public sector bodies, as well as about matters affecting children and youth in care, and Ontario French language services. If you're not satisfied with the response to a complaint handled by CRTC staff, you can request in writing that the CRTC review the complete file and issue a decision. I renegotiated my fibe tv with Bell. Bell has an average consumer rating of 2 stars from 618 reviews. They told me that after a month, all the services would be cut off. I am a senior and I'm under Doctor's care for depression (Bell Let's Talk) so decided this was Bell's problem for not cancelling this account. This is affecting my life and my mental health. I paid enough for service that I did not receive for months and months consistently. The latest complaint bell mobility upgraded device was resolved on Apr 09, 2018. It is classified as 'other services'. Meetings dropped off, TV did not work. For the past four years we have endured property damage from an... Bell continuously fails to provide paper bill for my 2 internet lines since may 2020. To start, please identify the service(s) for which you wish to return equipment. Glen LeBlanc Chief Financial Officer and. In January 2014 my boyfriend who we have been residing together for 18 yrs. I cancelled them on June the 30th for my home phone and internet. I also noticed that I was billed for a landline with this bill. If your complaint is deemed an emergency, it will be dealt with right away. Unfortunately, I am a esp slave and my captor has encoded that round to draw back big lies from oblivion for just as long as needed to justify excessive force and expense. They don't care about their clients whatsoever!!! Acct number [protected] See BBB rating, reviews, complaints, & more. Complaint / review / scam report Bell Canada Collection agency. Further, the individuals I spoke to on recording, misrepresented the contractual agreement and therefore breached said contract. Find out how to share a service complaint about your local or long distance service, mobile telephone service, television service or Internet service. Please be careful what you negotiate with them, they can remove it anytime. SUCH LIARS!!! Soon I noticed constant withdraws from my credit card for 28.00. ca increased the price of my services from $60 to $80 and they decreased my services (removed several channels including Starz Channels) and when I first called to resolve the issue and their agent told me that they give me $10 discount plus giving me startz back but they did not do that and when I called back another rude agent told me that their policy changed and they could not give me the Starz.in my next bill, I noticed that the price is still up and when I called another agent talked to me very rudely and did not resolve my problem. Also, it somehow took 15 minutes for the person on the phone to register the complaint. You should feel free to file a complaint with the CRTC or CCTS, without fear of retaliation from the telephone company. Complaint filed against Bell Canada and Rogers for anti-competitive conduct. I called Bell Canada, and they tried to tell me they were registering a complaint and that a technician would be by in a few days to take the line down. On one occasion, a service person, who did not enter my house, asked me to work with him to trouble shoot my problem. Our goal is to satisfy our customers and we welcome opportunities to improve our service. I have not Bell equipment. I started enquiring with my friends. wade.oosterman@bell.ca ph: (905) 282-4944 fx: (905) 282-3553 Assistant: Laura Mihalis 905-282-4945. Satellite TV support: 1 888 759-3474 Fibe TV support: 1 866 797-8686 Bell Internet. As of May 1, 2019, the Ontario Ombudsman can take complaints about child protection services and French language services. They told to contact Bell customer services and file a complaint and someone would call me back. I told them they needed to come today or I was removing it myself. I paid all my bill at the time. At Bell, we strive to provide outstanding customer service every day, but we realize that there’s always room for improvement. Bell has partnered with Honda Canada and Acura Canada to bring in-ve... hicle access with blazing-fast LTE speeds to more vehicles on Canada’s best national network. I have talked to an agent last year and Carlingwood Mall sales agents as well with no satisfaction. I have not service with them. I am about to contact a lawyer and sue bell Canada. Vice Chair, Atlantic Canada. I bought this phone outright in 2015 for $890 from Bell Mobility. Complaint from gabrielromagnolo on 14 February 2021 about Bell Canada in category Telecom Mr. Maurice Assouline is a 90 year old Tailor whom still operates out of his Atelier (Assouline Tailleur Enr.) I asked simply that they remove the credit card on file as its under my name as his mother and I withdraw consent to be billed through it. A Bell Canada service manager actually called me after I cancelled to personally apologize for the terrible service I had over many months. Bc85vw25 - confirmation number Friday January 29 I called Bell and they told me that they are no longer giving these channels for free to their clients. My TV did not work. Bell Canada customers and employees from coast to coast are speaking out in the wake of a Go Public investigation into customer upselling at Canada's biggest telecom. They kept telling me that it is not available in my area, in spite of me telling them that my neighbour on the same street has the service. (for example, if you pay $100 on your bill and your phone company indicates they have not received the payment), contact your telephone company to make arrangements that both of you agree on. I replied to Bell by email saying the house account was cancelled when the numbers were switched in early October. If your telephone company has given you notice that your service will be disconnected: In an emergency, the CRTC can provide an immediate, but temporary, resolution. Bell reviews first appeared on Complaints Board on Oct 18, 2006. [protected]. Share. Commission for Complaints for Telecom-television Services (CCTS), CRTC Interconnection Steering Committee (CISC), a statement that the terms and conditions of service may vary depending on a customer’s location and service provider, a statement directing customers to contact their service provider for details, mail: P.O. If your concerns are regarding unregulated services, you can contact the Commissioner for Complaints for Telecommunication Services (CCTS). The reason customers call 866-317-3382 is to reach the Bell Canada Corporate Offices department for problems like Lower my bill, Change Plan, Cancel Plan, Technical Support. I called Bell to ask why this is happening and was met with "your sons name is on the account, we cant discuss anything with you unless he is present". The Ombudsman has created dedicated units of specialized staff to answer questions, address concerns, conduct investigations, and review complaints. Largely as a result of Bell’s negligence, I was the victim of a serious bank fraud. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies. However, although I've been sending in monthly payments, the last one on 28 Jan 2020, I've been paying someone else's cell phone charges. ID requirements for new activations and feature add-ons. To Randy Lennox: From March 15th to April 6th 2021, I was billed 28.00, nine individual times amounting to 252.00. We’ll need some information in order to create a shipping label for your equipment return. If no further action comes out of the proceeding, the CRTC may not contact you again. Bell Fibe TV provides stunning picture and sound quality. Thanks Many complaints can be resolved at this stage. He paid less than me. I hope I don't have to call 911 for help. They offered to lower the existing bill at a rate of... Bell. If you want to contact the CRTC with a complaint, you can use one of the methods below. Bell is reputable company in Canada that has been in business for many decades which means they are somewhat reliable. I paid almost 375 dollars a month. I dont have that information, I didnt feel the need to write it down at the time. When I went on the web site, I put in my postal code. I was passed to tier two support. © 2004-2021 ComplaintsBoard.com. View all 615 Bell complaints & reviews. The line is connected to the side of my house and up my downspout before crossing the driveway to my neighbour. Bell Canada/Mobility is simply one of the worst companies that I have ever dealt with. I was a customer for over 20 years. This number [protected]) has been billed to me since last October, 2019, however, I have moved into Ottawa and some man answered it when a person tried to contact me. You will be informed if your complaint should be directed to the CCTS or another agency. Customers receive discounts when they subscribe to … Commercial Products Wholesale and Distributor in Bell, CA. They refused to remove my credit card. They are harrassing my home, my family. Heather Whitbread Chez Bell, nous nous efforçons d’offrir un service à la clientèle exceptionnel. I was a long time Bell customer. I gave up. By telephone: 1-800-561-0934 (Toll free in Canada and the U.S.) / 416-682-3861 By Fax: 1-888-249-6189 (Toll free in Canada and the U.S.) / 416-985-8843 By Email: bce@astfinancial.com they have put a ridiculous amount of 800 dollars on my account to be paid for the un consistent services. Returning your Bell equipment. The CRTC sends your complaint, as well as your name, address, and telephone number, to the telephone company so it can investigate and resolve your complaint. Box 56067 – Minto Place RO, Ottawa, Ontario  K1R 7Z1, mail: Client Services, CRTC, Ottawa, Ontario K1A 0N2, toll free telephone: 1-877-249-CRTC (2782), name of the subscriber as it appears on the bill, and any telephone number(s) related to your complaint, subscriber’s telephone number, email, or postal address as contact information, a brief description of the problem and/or your concerns, in some cases, copies of billing information The country's largest service provider continued to receive a disproportionately high number of consumer complaints - Bell Canada was the subject of … Re: Bell's TV commercial with the musical round, row, row, row your boat. ***** Bell used to be top notch when it came to solving customer service issues and problems with equipment. I had at least 15 service calls. This horrible treatment should be described to the newspapers and Elder Abuse Ottawa. When the bill gets to about 1300 dollars, the remove almost 700 dollars. I will never work with or suggest Bell to anyone! Commission staff will deal with the issue, or direct you to the CCTS, which can address your issue. Bell Home Security Pros. Bell Canada Bell Aliant Bell MTS ... Group President, Bell Mobility and. The customer spent several hours on the phone trying to escalate complaint to Bell, more than one week on e-mail conversation (both methods no luck). You should receive a response from the CRTC within 10 working days after the CRTC receives the complaint, letting you know that your complaint was received. If you still have an outstanding issue after contacting Bell, you can resolve your concern. I signed up with Bell for internet services in November - it is now June. I have paid the warranty fee for five... i have been having serious issues with Bell services for more than a year now... they have yet to date not been able to solve our services issue. Bell Canada is not responding and makes me a target of collection agency from a victim of Identity Theft. Here is one more complaint on Bell Canada… Bell is an ongoing nightmare with me, even though I have cancelled them since July. I am writing this complaint about Bell Mobility. This is only one experience. This Bell Canada phone number is ranked #2 out of 3 because 20,310 Bell Canada customers tried our tools and information and gave us feedback after they called. We live in a house just behind the bell yard. I then went on the website and put in his postal code. I was trouble shooting something he had turned off. Résoudre un problème. For example, if you ask for your phone bill in Braille, and your phone company doesn’t provide it, contact the company again. 3 times now and no response about : Why CFRA has stopped... A Bell Canada technician connected my neighbours service to a line on my house without my permission. This company does not HONOR their deals. Bell has no ombudsman, so you're stuck with the executive office. This organization is ridiculous. Under relevant legislation, the company must protect the privacy of your personal information. Telephone companies have the right to know who makes a complaint, and what the complaint is. I have been connected to the Bell Canada internet for years. They changed me the highest rate for this service. Please investigate this more than likely misconduct and misappropriation of funds and let me know. if you are unable to reach an agreement with your telephone company, call the CRTC at 1-877-249-CRTC (2782). But Rogers has an ombudsman, Donald Moffatt, who responds to complaints at … Someone did call me and said they would put in a request for service. home service for internet, TV, cell phone harassments calls, over billing and mix up of product invoices. 25 Feb 2020. The rate was slightly lower for a speed that is over 40x faster! I sent back my equipment via Purolator, by a prepaid label I got form them after a full month of asking them (I have not printer). the CRTC asks the telephone company to address your concerns. I am not paying that. I asked this individual again (knowing all calls are recorded) and advised I expect the money be returned to my credit card.

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